Within 30 days of receiving your order, you may return products that are still in new
condition by post.
If the return is due to our error, either by processing your order or by a defect, we'll refund the postage charges. Any refunds will be credited back to your credit/debit card.
For all order and refund related queries, please contact The Portrait Company via:
In Mainland Britain to ensure the maximum level of quality in all processing, please allow a period of 7-10 working days for direct delivery. For all International orders (all destinations outside of mainland Britain), please allow a period of 10-15 working days for direct delivery. This includes all processing, framing, packaging and distribution.
Back To School Delivery: If you have chosen a delivery route of 'Back To School' your order will be shipped to the school with the schools main order, this may take up to 4 weeks.
For order and refund queries please contact The Portrait Company details as above.
Payments made on this site are processed by Stripe and paid to Dunns Imaging Group Ltd, on behalf of The Portrait Company.
- Dunns Imaging Group Ltd.
- Chester Road
- Cradley Heath
- West Midlands
- B64 6AA
- Telephone: 01384 564770
- Email: firstname.lastname@example.org
- Registered in England 598527